How Hazel & Clove sources, prices, lists, and escalates. Effective May 2026.
Hazel & Clove purchases only from brand owners or their authorized distributors. We retain purchase invoices for every unit sold and produce them on request.
Where a brand publishes a MAP policy, we set a per-SKU price floor at or above MAP before the item goes live. We do not run coupons, promotions, or discounts that take an item below MAP without written brand approval.
Our sales channels are listed publicly on this site. We do not operate undisclosed accounts and we do not resell to other third-party marketplace sellers.
We sell on existing brand-owned listings using the brand's approved title, images, and copy. We do not create duplicate listings, alter brand content, or bundle products without approval.
DOT-regulated goods are stored, labeled, and shipped in accordance with DOT requirements and Amazon Dangerous Goods program rules.
Brand partners receive regular reporting on sales performance, inventory position, and customer feedback for their SKUs in our channels. Partners always know how their products are represented and how they are performing.
Channel concerns go to partnerships@hazelclove.com or (201) 903-1300. We respond within one business day and will delist a SKU on request from an authorized brand representative while a concern is reviewed.
One business day, a named response, and a delist-on-request standard while anything is reviewed.
partnerships@hazelclove.com(201) 903-1300 · 9:00am–6:00pm ET, Monday–Friday